Name: RoarZone Internet Service
Address: Kashipur, Dhaka, Dhaka, 1000, BD
Telephone: +880-1933-336997
Price range: ৳৳

Question 1

My internet is down — what do I do first?

Accepted Answer

Reboot your router (unplug power 30 seconds, plug back in). If still down, check the live network status page; if no outage is reported, call support at +880-1933-336997.

Question 2

How do I check if there is an outage in my area?

Accepted Answer

Visit https://roarzone.net/network-status for the live outage map (updates every 5 minutes).

Question 3

How do I file a complaint?

Accepted Answer

Phone: +880-1933-336997 (24/7). Email: ceo@roarzone.net. Average response: under 30 minutes during business hours.

Question 4

How long do refunds take?

Accepted Answer

Refunds are processed within 7 business days to the original payment method (bKash, Nagad, Rocket, or bank card).

Question 5

Can I get on-site support?

Accepted Answer

Yes — on-site support is free during the warranty period. Post-warranty visits are ৳500 each.

Question 6

How do I change my Wi-Fi password?

Accepted Answer

Open your router admin page (usually 192.168.0.1 or tplinkwifi.net) → Wireless → set new SSID + password (≥ 12 chars). Detailed guide at /router-guides.

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